Macy’s Moving Strip Malls
In a notable shift from traditional retail strategies, iconic department store Macy’s and several other major brands are increasingly turning to strip malls as their next big retail opportunity. Once dominated by smaller, local businesses, strip malls are experiencing a resurgence as retailers seek new ways to adapt to the evolving shopping habits of consumers. This move marks a strategic pivot for brands that have traditionally occupied space in large indoor shopping malls and urban retail centers.
The Changing Retail Landscape
In the wake of the COVID-19 pandemic and the continued growth of e-commerce, brick-and-mortar retailers are rethinking their physical store presence. Macy’s, known for its sprawling department stores in major malls and city centers, has been closing many of its larger locations over the past few years. In their place, the company is opening smaller, more agile stores in strip malls—offering a more convenient and accessible shopping experience.
The retail landscape has fundamentally changed, with consumers increasingly favoring convenience, local shopping options, and a more personalized experience. Macy’s, through its “Market by Macy’s” stores, is hoping to tap into this trend. These stores are smaller than traditional Macy’s locations, often between 20,000 and 30,000 square feet, and focus on curated selections of popular items, making the shopping experience more efficient and tailored to community preferences.
Why Strip Malls?
Strip malls offer several advantages for brands like Macy’s:
- Proximity to Residential Areas: Strip malls are often located closer to suburban residential neighborhoods, offering convenience for customers who prefer quick trips rather than driving long distances to larger, enclosed malls. With more consumers working from home and spending time in their local communities, strip malls allow retailers to meet customers where they are.
- Lower Overhead Costs: Operating in a strip mall is often less expensive than maintaining a large department store in a high-end shopping mall. Lower rent, fewer staffing requirements, and reduced maintenance costs help brands cut expenses while still maintaining a physical presence.
- Consumer Preferences for Open-Air Shopping: The pandemic accelerated a preference for open-air shopping environments, where shoppers feel safer and more comfortable. Strip malls, with their easily accessible parking and direct access to stores, provide this more relaxed shopping atmosphere, compared to the enclosed environments of traditional malls.
- Increased Foot Traffic: Strip malls are generally anchored by popular retailers like grocery stores or fitness centers, which drive consistent foot traffic. By positioning themselves in these high-traffic areas, brands like Macy’s can attract more customers without relying on the declining foot traffic seen in many traditional malls.
Macy’s New Strategy: Smaller, More Targeted Stores
Macy’s is not alone in its shift to smaller store formats within strip malls. Its “Market by Macy’s” locations are designed to cater to local tastes, offering a more curated selection of products. These stores often carry fewer items than a traditional Macy’s, but they focus on high-demand categories like apparel, home goods, and beauty products. By tailoring inventory to local shoppers and offering convenient pickup options for online orders, Macy’s hopes to create a more seamless and enjoyable customer experience.
Additionally, Macy’s has experimented with its “Backstage” concept, which features discount-priced items within existing stores or in stand-alone locations, many of which are also being placed in strip malls.
Other Retailers Following Suit
Macy’s isn’t the only retailer embracing strip malls. Other department stores and well-known brands are also exploring this model:
- Kohl’s and Target have opened smaller-format stores in suburban and urban strip malls, designed to cater to local demand without the overhead of their larger locations.
- Sephora and Ulta Beauty have also expanded their presence in strip malls, taking advantage of high foot traffic in these convenient, local shopping areas.
- Best Buy and Bed Bath & Beyond are downsizing their traditional formats in favor of smaller stores in strip malls that offer click-and-collect services and streamlined shopping.
The Future of Retail?
The shift toward strip malls is emblematic of a broader trend in retail: companies are recognizing the need to be more flexible and adaptable. As consumers embrace e-commerce and demand convenience, retailers are finding ways to create physical spaces that complement online shopping, rather than compete with it. This includes offering in-store pickup, local delivery, and personalized shopping experiences in smaller, more agile locations.
For Macy’s, the move into strip malls is part of a larger strategy to adapt to changing consumer preferences while maintaining a brick-and-mortar presence. As the brand continues to close underperforming larger stores, it is likely to invest more heavily in these smaller, more localized spaces. Other retailers are likely to follow, making strip malls a critical part of the post-pandemic retail landscape.
Ultimately, Macy’s and other major retailers are banking on the idea that convenience, accessibility, and localized shopping experiences will be key to retaining customers in a rapidly evolving market. With strip malls offering a middle ground between e-commerce and traditional in-store shopping, this trend could be a win-win for both retailers and consumers.